Privacy Policy

1. Introduction

Welcome to Simply Laundry. Simply Laundry (“us”, “we”, or “our”) operates simply-laundry.com (the “Service”).

This Privacy Policy governs your visit to simply-laundry.com and explains how we collect, safeguard and disclose information that results from your use of our Service. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined here, terms used in this Privacy Policy have the same meaning as in our Terms and Conditions, which together with this Privacy Policy make up your agreement with us.

2. Definitions

Personal Data means data about a living individual who can be identified from that data (alone or together with other information in our possession).

Usage Data is data collected automatically, either generated by use of the Service or from the Service’s infrastructure itself (for example, the duration of a page visit).

Cookies are small files stored on your device.

We are the Data Controller of your data for the purposes of this policy, and may use third-party Service Providers (Data Processors) to help process it.

3. Information We Collect

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including your email address, first and last name, phone number, and address, city, province and postal code.

We may also collect Usage Data automatically, such as your device’s IP address, browser type and version, the pages of our Service you visit, and the time and date of your visit.

4. Location Data

We may use and store information about your location, with your permission, to provide and improve features of the Service (for example, confirming your address is within our service area). You can enable or disable location services at any time through your device settings.

If you participate as a Simply Laundry delivery driver, we may collect the precise location of your device while our driver app is running, to verify you are present in your delivery zone, connect you with delivery opportunities, and track the progress of deliveries. You can control this through your device’s location settings.

5. Cookies

We use cookies and similar tracking technologies to operate and improve our Service, including session cookies (to operate the Service), preference cookies (to remember your settings), and security cookies. You can instruct your browser to refuse cookies, though some parts of the Service may not function properly without them.

6. How We Use Your Data

• To provide, maintain and improve our Service;
• To notify you about changes to your order or account;
• To provide customer support and respond to your requests;
• To detect, prevent and address technical issues;
• To carry out our obligations arising from any agreement entered into between you and us, including billing and collection;
• To send you service updates, and, where you’ve opted in, promotional offers you can unsubscribe from at any time.

7. Retention of Data

We retain your Personal Data only as long as necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Disclosure of Data

We may disclose your information: if required to do so by law or in response to valid requests by public authorities; if we or our assets are involved in a merger, acquisition or asset sale; to contractors and service providers who support our business (such as payment processing and delivery logistics); or with your consent.

We do not sell your personal information to third parties.

9. Security of Data

The security of your data matters to us, but no method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable measures to protect your Personal Data, we cannot guarantee its absolute security.

10. Payments

We use third-party services for payment processing. We do not store your full payment card details ourselves — that information is provided directly to our payment processor, whose handling of your data is governed by their own privacy policy and PCI-DSS standards.

11. Links to Other Sites

Our Service may contain links to sites not operated by us. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of third-party sites.

12. Children’s Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us or email info@simply-laundry.com.