Frequently Asked Questions

All you need to do is visit our website and create an account, or sign in with Google.

Please choose while placing your order whether you’d like us to pick up from your doorstep or your building’s concierge. We service apartments, condos, businesses and houses. Place your laundry in a disposable bag and label it with your name and address — or, if it’s not your first order, use the reusable garment bag we gave you last time.

Once you place your order, our team is notified it’s ready for pickup. We’ll swing by to collect it from your concierge or doorstep, as chosen, and update your order status to “Picked up” in your account.

We’ll let you know once your clean, fresh laundry has been dropped off at your doorstep or concierge, as requested.

You can schedule a pickup time from your doorstep instead — flexible time slots are available.

Choose a doorstep pickup instead when placing your order.

Let us know ahead of time — include your name, location and roughly how many bags, so we can send the right size vehicle.

Create an account (or sign in with Google), then place an order any time from our booking page.

Place your dry cleaning or laundry in a bag with your name, address and unit number (needed only for your first order). After that, we’ll return your clothes in a reusable eco-friendly garment bag with your own ID tag, ready for future orders.

Add your notes to the Special Instructions section when placing your order.

Not at all — counting items is part of our service.

Yes. The minimum for Dry Cleaning is $25 per order. The minimum for Wash & Fold and Wash & Hang is 13 lbs. If your order is under the minimum, the minimum charge applies. Exception: if you combine Dry Cleaning with Wash & Fold in one order, only the Wash & Fold minimum applies.

Yes, within 24 hours of placing it — email info@simply-laundry.com. After that, your order will be processed as normal. If we attempt a pickup and it isn’t available, a $10 “unavailable” charge applies. We aren’t able to accept cancellation requests by text message.

Regular turnaround is 2 business days. Rushed Service is available for Wash & Fold only, with next-business-day delivery for an extra $10.

We do — see the Wash & Fold Packages section below, or visit our packages page to purchase one directly.

You’ll get a confirmation once your order is placed. If you don’t see it, check your spam folder, or email info@simply-laundry.com and we’ll confirm for you.

We recommend the latest version of Chrome, Firefox, Safari or Edge, with cookies enabled and pop-up blockers disabled. Still stuck? Email us your name, building/unit number and the service you’d like (Dry Cleaning, Wash & Fold, etc.) and we’ll help you get it placed.

Please use a disposable bag to send your laundry in — we can’t take responsibility for personal hampers, suit bags or laundry bags. We return your clothes in a reusable eco-friendly garment bag with your own name tag, for you to reuse on future orders.

The driver will leave your clothes at your door. Once dropped off, it’s no longer our responsibility, so please make sure someone can receive the delivery.

A $10 “unavailable” charge applies if we attempt a pickup and it isn’t available.

We’re happy to sort it for you for an additional charge. If we make a judgment call on your behalf (for example, dry cleaning a delicate sweater to protect it from shrinkage), that decision is final.

Wash & Fold, Wash & Hang, Dry Cleaning, plus Sanitization and Bed Bug Treatment as add-ons. See our full Services page for details and pricing. Rushed Service is available for Wash & Fold only, with next-business-day delivery for an extra $10.

Wash & Fold is washed, machine-dried and neatly folded. Wash & Hang is washed and hung to dry — typically used for sweaters and other delicates.

Yes — we use wet washing for our dry cleaning items.

Absolutely — add anything you’d like us to know (for example, no scented detergent) in the Special Instructions box when you place your order.

We offer a Bed Bug Treatment add-on — details and pricing are on our Services page.

Never — bed bug orders are sent to a specialized facility so they’re never mixed with regular orders.

We handle your clothes and linens only, not your home itself. Place all clothes in a securely sealed disposable bag (double-bagging preferred) labelled with your name and address.

A prepaid, recurring credit for your Wash & Fold orders at a lower per-pound rate than paying order by order.

Purchase a package directly on our packages page. The credit is added to your account balance and applied to your Wash & Fold orders.

We currently offer the Gold Package: $190.00, at $2.09 per pound (20% off our standard $2.59/lb Wash & Fold rate). We’re adding more package tiers soon — contact us if you’d like to be notified.

The 13 lb minimum still applies to any order, package or not.

Our standard Wash & Fold rate is $2.59/lb. For example, on a 20 lb order: without a package that’s 20 × $2.59 = $51.80 + tax; with the Gold Package it’s 20 × $2.09 = $41.80 + tax.

Once an order is delivered, the cost is deducted directly from your package balance.

Any extra poundage is charged at your package’s per-pound rate.

Manage this any time from your account — there’s a cancel option and a pause option (handy if you’re travelling) within your orders.

If you cancel before month end, we’ll re-rate the month’s orders at the standard per-pound rate and refund any remaining credit to your card. If you simply don’t use your full credit in a month, 50% of the remainder carries over to the next month.

Anything that’s Wash & Fold — sheets, towels, t-shirts, pants, socks and underwear. Per-piece items on our price list (like comforters, duvets or pillows) and Dry Cleaning items are charged separately, at the standard rate.

We accept major credit and debit cards. If you have a question about a specific payment method, contact us and we’ll help.

No — the price you see is the price you pay. Additional charges only apply for items needing special care (leather, velvet, silk, etc.), and any add-ons (like sanitization or bed bug treatment) you choose.

Enter it when placing your order. Only one offer can be used per order, provided it’s still valid.

Payments are handled through a secure, PCI-compliant payment processor — we don’t store your full card details ourselves.

Yes — refer a friend from your account and they’ll receive a discount on their first order, while you receive a referral reward once it’s placed. There’s no limit to how many friends you can refer.

Our office hours are Monday–Friday, 10am–5pm. Pickups and deliveries run Monday–Friday in two time windows: 10am–3pm and 4pm–7pm.

We inspect your clothes as part of the process and take care of stains, minor repairs and wrinkles where we can, so everything comes back in great condition.

Not as a separate service, but you can request the gentle cycle for delicate items in your Special Instructions.

Every customer gets a free reusable, eco-friendly garment bag after their first order, with a personalized tag for future orders. Lost your bag? A replacement is available at cost.

Black bags are for Dry Cleaning, white bags for Wash & Fold, and green bags for Wash & Hang.

If you’re not fully satisfied, contact us and we’ll do our best to make it right.

Contact us with your order number and we’ll investigate. For damaged items caused by our delivery or cleaning process, we’ll arrange repair, replacement, reimbursement or account credit as appropriate. Normal wear and tear (slight shrinkage or fading, thinning from repeated laundering, etc.) isn’t covered. Any damaged or lost items should be reported within 5 business days of delivery.

We currently serve Toronto and Mississauga. Check your postal code on our homepage to confirm coverage for your address.

Yes — just place them in your garment bag with your next order.

Roughly a week’s worth of laundry for one person.

Washers and dryers are wiped down between customers, and we never combine your laundry with anyone else’s.

Yes — contact us for a senior discount coupon.