Laundry credit. Clear choices.
Choose prepaid credit for your laundry. Read how billing, holds and cancellation work before you buy.
How packages work
Three steps, and the credit is on your account ready for your next pickup.
Choose your package
Pick the package that suits how much laundry you send us, and add it to your cart.
Pay once at checkout
Check out as usual. You pay for the package up front, rather than per order.
Credit lands on your account
Once your payment goes through, the credit is added to your balance. You can see it any time under My Account.
Your package, explained
Monthly subscription policy preview. Current package purchases are one-time prepaid top-ups. Automatic monthly billing, hold/resume controls, cancellation processing and reminders are not yet available. Contact our team for help with your current package.
Monthly billing
With the planned monthly subscription, your selected package renews on the monthly anniversary of your original subscription date. For example, a subscription started on the 10th renews on the 10th each month. If that date does not exist in a month, renewal falls on its last day. New credit is added only after a successful payment.
Your unused credit stays with you
100% of unused credit carries forward. There is no monthly reduction. For example, $40 left over plus a successful $100 renewal gives you $140 in credit. Package rates apply while your subscription is active. Buying a package does not book a pickup; schedule your pickup separately.
Hold instead of cancelling
You can hold your subscription at any time, for as long as you need. Future monthly charges stop while it is held, and your full unused balance stays in your account. You can spend that credit on future orders at regular rates, rather than discounted package rates. A hold does not issue a cash refund.
When you resume
Resuming does not trigger an immediate monthly charge. Monthly charging restarts on the next original subscription anniversary. Holding or resuming does not restart the cancellation-fee clock.
If you cancel
We calculate your refund using all unused paid credit from every month, then deduct one cancellation fee. Credit already spent on services is not refunded. The fee is based on time since your original subscription started, not your latest renewal. We reconcile outstanding service charges before confirming the amount. The refund cannot be less than $0.
| Time since subscription started | Fee |
|---|---|
| Week 1 · days 1–7 | $0 |
| Week 2 · days 8–14 | $10 |
| Week 3 · days 15–21 | $15 |
| Week 4 onward · day 22+ | $25 |
All amounts are in CAD. One fee per cancellation, capped at your unused paid credit. Any rights required by applicable law still apply.
A simple refund example
If you have $200 in unused paid credit after four weeks, cancelling gives a $175 refund after one $25 fee. Holding instead keeps all $200 as credit for future orders at regular rates. If your unused paid credit is less than the fee, the refund is $0; you do not owe an extra cancellation fee.
If a monthly payment fails
Your existing credit stays in your account, but new monthly credit is not added. We will email you and our support team so a payment problem does not go unnoticed. If you have an upcoming pickup, contact us to confirm its status rather than assuming it will go ahead.
If you have not used your credit
When you have a positive balance and have not used any credit for more than four weeks, we plan to send you an email and follow up through our AI calling assistant where your contact preferences allow. Our support team is notified too. If you have never used the credit, we count from your first top-up. Another monthly top-up does not restart this clock. We will not repeatedly contact you for the same unused-credit period.
Questions about your balance, a hold or cancellation? Email info@simply-laundry.com before purchasing if anything is unclear.
Choose a package
Prices below include the discounted per-pound rate that comes with each package.
A little help choosing
Find your laundry fit
Answer a few questions for a suggested prepaid balance, or explore the packages below.
Diamond Package
$350.00 prepaid balance
$1.99 per pound — 25% Savings
Gold Package
$190.00 prepaid balance
$2.09 per pound — 20% Savings
Silver Package
$110.00 prepaid balance
$2.19 per pound — 15% Savings
Bronze Package
$70.00 prepaid balance
$2.29 per pound — 10% Savings
Package credit is added to your Simply Laundry account balance. To use it on an order, mention it when you book or contact our team and we will apply it for you.
Note: buying a package adds credit to your account — it doesn’t book a pickup by itself. See how to book your pickup →
Why customers prepay
Packages are priced below our standard per-pound rate, so the more regularly you send laundry, the more you save.
Pay once and stop reaching for your card every time your laundry goes out.
Package orders are handled exactly like every other order, with free pickup and delivery.
Your balance sits in your account, so you always know what is left.
Have a gift card?
Enter your code below and the value is added straight to your account balance.
Please log in to redeem a gift card.
Not ready for a package?
You can always order item by item and pay as you go. Browse the full price list or start an order any time.